Privacy Policy

The AC Guys (“we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. Our office is at 142 Trinity Dr., Kyle, TX 78640. You can reach us at (512) 757-4770 or service@theacguys.com.

Information we collect

• Information you give us when you call, text, email or meet with us, such as your name, phone number, email address, service address and details about your heating or cooling system.
• Basic website data such as browser type, pages viewed and approximate location, collected through standard server logs and analytics tools.

Our website includes service request forms that may collect your name, phone number, ZIP code, email address, requested service, and details about your HVAC needs. We use this information to respond to requests, coordinate service, and maintain customer records.

How we use information

• To respond to your questions and schedule, perform and follow up on service.
• To send text messages and emails related to your request, appointments, estimates and invoices.
• To keep our records, prevent fraud and meet legal obligations.

Text messaging (SMS)

If you provide your mobile number and agree to receive texts, we use it only to communicate with you about your service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our SMS Terms for how to opt out (reply STOP) and get help (reply HELP).

Sharing

We do not sell your personal information. We share it only with service providers who help us operate our business (for example, scheduling, messaging and payment tools) and only as needed for them to perform that work, or when required by law. Those providers may not use it for their own marketing.

Cookies

Our site may use cookies and similar technology to understand how the site is used. You can control cookies in your browser settings.

Retention and security

We keep information only as long as needed for the purposes above and use reasonable safeguards to protect it. No method of transmission or storage is completely secure.

Your choices

You can ask us to access, correct or delete your information, or opt out of texts or emails at any time by contacting us using the details above. To stop texts, reply STOP.

Children

Our services are not directed to children under 13 and we do not knowingly collect their information.

Changes

We may update this policy and will post the new date at the top of this page.